Returns and Refunds Policies in Italy
Eclissi Nail System guarantees full satisfaction on the purchase and if you have changed your mind, no problem.
You can decide to return any product purchased on eclissinailsystem.it within 14 days from the delivery date.
The return is quick and easy thanks to the assistance of the Customer Service.
- Contact Customer Service or send an email to firstname.lastname@example.org with a communication to that effect, within 14 days from the date of receipt of the goods
- Make sure of the conditions of the return:
THE RIGHT OF WITHDRAWAL IS SUBJECT TO THE FOLLOWING PERMANENT CONDITIONS:
- the product is in the same condition in which you received it;
- the purchased product is in its entirety, complete in all its parts; it is not possible to exercise withdrawal only on part of the purchased product;
- the product has not been used, damaged or tampered with;
- the product must be returned in its original packaging.
- in case of order cancellation for goods return, the payment commission rates (PayPal) will NOT be refunded (currently the PayPal commissions are 4.2%)
If your return does not meet the conditions listed above, the package will be sent back to you and the refund will not be made.
- The returned product must be shipped within seven (7) days from when you have notified the Seller of your decision to withdraw from the contract (order).
- The product must not be damaged.
- The product must have its receipt or invoice that is issued inside the package to the customer.
- If there is a partial return and you have taken advantage of a promotion linked to the purchase of the entire amount, this promotion will be CANCELED upon return. (Eg. If you place an order for an amount of € 50.00 for 2 items and there is a promotion that at € 49.90 the shipping costs are free. The Customer returns only one item, the shipping costs will be deducted from the return to be performed for the return of the product.) As well as for other promotions related to the purchase (Coupons, Newsletter and various Promo)
We remind you that the purchased products are subject to the legal guarantee of conformity issued by the manufacturer in accordance with the relevant community legislation.
The entire amount paid to Eclissi Nail System except for the shipping costs if paid (which are consumables) will be returned to you, the costs of returning the goods to send us the goods to our office are at your expense and responsibility; the full value of the goods will be returned to you, excluding the initial shipping cost. The cost of managing the return is completely free.
We usually accept returns within 3 working days from the date of delivery to our warehouse; after acceptance we will immediately request a refund and send you a confirmation email.
REFUND TIMES VARY ACCORDING TO THE PAYMENT METHOD CHOSEN:
PayPal:the refund will be visible on the PayPal account within 24 hours of the Return Acceptance Confirmation e-mail.
Bank transfer: the refund will be made by bank transfer to a bank or postal current account to be indicated to Customer Service. The refunded sum will be visible on the statement within 10 working days from the Return Acceptance Confirmation e-mail.
Cash on delivery: the refund will be made by transfer to a bank or postal current account to be indicated to Customer Service. The refunded sum will be visible on the statement within 10 working days from the Return Acceptance Confirmation e-mail.
* For NON-Italian territories only the refund, and not the return, of the product / Item will be provided after receiving documentation (photo - video) certifying the condition of the defective product.